NHS app to introduce AI triage tool to help patients find the right care
Science & Health

NHS app to introduce AI triage tool to help patients find the right care

4 Jul 2026 · Originally published 4 Jul 2026 8/10 Original headline: NHS app to use AI to determine which service best for patients
The NHS is launching an AI-powered triage tool on its app to direct patients to the most appropriate service, such as a pharmacy, GP, or A&E. Following a successful trial in Sussex that reduced phone queues, the system will be available to all users by 2028 to help ensure clinicians can prioritise those with the greatest need.
Source: BBC News UK National
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